Email threats facing estate agency in 2022
Email is one of the biggest cyber security challenges facing not just estate agents but all businesses today. Research conducted by Microsoft indicates that over 90% of cybercrime begins with
Digital communication tools for
customer onboarding
identity verification
contract agreements
requesting payments
questionnaires
your business
Finch helps businesses digitally transform their processes, making them more secure, effective, and user friendly.
With flexible workflows that are fully adjustable to the way you work, you can deliver better customer experiences and maximise the value of your data.
Loved by leading and innovative businesses
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Use Finch to create a seamless user experience
Are slow business processes allowing customers to start looking at your competitors?
Is your compliance team concerned about the security of your data and adherence to data protection regulations?
Fed up with having to bend your customer-engagement processes around the software you use?
If so, it’s time to upgrade to Finch’s secure and fully digital platform!
Optimised workflows that support your business
Our team of experts can work with you to create bespoke digital solutions
Combine functionality into a seamless customer experience:
Low Cost Payments
Request payments to be made using Finch’s modern bank transfer payments which your customers can authorise simply with their Face ID or fingerprint. Funds are deposited into your bank account more quickly and customers don’t need to key long card numbers.
Electronic Signatures
Make life easier for your customers and allow them to sign documents from their computer or mobile device and create legally binding agreements, all without having to leave their home. No more hanging around waiting for papers to be posted or scanned and returned.
Identity Verification
Collect identity documents from your customers along with their live selfie recording. Finch uses NIST approved biometric AI to flag to your staff if the person presenting the ID doesn’t match the photo on the document. Streamline your AML and KYC processes.
Protect yourself, and your customers, with secure and accurate data collection
Tired of searching through emails or scribbled notes for customer information? Finch makes it easy to securely collect customer data, with user-friendly forms that make it easy for your customers to enter and confirm their details. Built-in verification confirms that the information is accurate, significantly reducing time-consuming and expensive mistakes.
Optimise your processes with workflows mapped to your unique requirements
You shouldn’t have to change the way you work because of inflexible software. Finch is designed to be agile, capable of supporting and streamlining your existing processes without restricting you or forcing you to compromise. Spend less time on admin in clunky software and more time focusing on what matters.
Stay ahead of the competition with the latest technology
Take advantage of the latest product innovations to offer your customers a first-rate service. Finch is a cutting-edge solution, with dynamic documents that change depending on your customers’ input, mobile-first designs that are easy to use, and analytics that reveal new insights from your data.
Rest easy with our best in class customer service
Our team of experts will work closely with you to ensure you have everything you need to maximise the Finch platform. When rules and regulations change (or a global pandemic hits), the way Finch is designed means we can create and modify your workflows within days, so you can focus on doing great work with your customers.
Learn more about how our setup and expertise help clients get better results.
Protect your data with the Finch Vault
Email inboxes are not the right place to store sensitive data, such as banking details and client information. The Vault safeguards your customers’ details at every step, from initial collection to final processing. It can then help you analyse that data and gain a better understanding of how customers use your services.
Always Auditable
Being compliant with data protection regulations, such as GDPR, and having an always-on repository for your data is critical for every team in your organisation. The Vault helps by providing safe and secure storage for your customer data.
Fraud Detection
By using Open Banking to verify key financial information as it is entered, the Vault can detect and prevent attempted fraud before it becomes an issue. In the event that any information can’t be verified automatically, it is immediately flagged for follow-up.
User Controls
Multi-factor authentication helps ensure that only authorised people can submit data, while the ability to view and edit information is tightly controlled. If you have to change any details, all edits are recorded and time-stamped for peace of mind.
Catch the latest news on our Blog
Here’s a preview of our latest posts. Why not check out all of our content over on the blog page?
Energy Performance Certificates – Proposed Changes
Are your landlords ready to get their Energy Performance Certificates’ Energy Efficiency Rating to a C by 2025? The consequence for non-compliant landlords are financial penalties of up to £5,000
UK Right to Rent from October 2022
Using innovative technologies to check a tenants’ Right to Rent According to law, all UK tenants must go through verification by way of Right to Rent Checks. The Right to
Data collection
Digital transformation
Control personally identifiable data
Deliver service your way
Dispatch from Microsoft Outlook
Mobile-first user experience
Low cost payments
Audit & analyse
Electronic signing
Just-in-time document production
Form filling
Document automation & mail merge
Secure customer portal
Barcoded, referenceable verification
Multi-document, multi-respondent
Audit forever
ID Verification
Open Banking
Keyless bank detail exchange
Check and comment discrepancies
Bank verified identity
Add to KYC and AML checks
Control & audit
Biometrics
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It’s quicker and easier for our customers, and more accurate information is fed back to our staff which avoids administrative headaches. We’ll never go back to email again!”
Ultimately, we know that there will always be T&Cs to prepare, data to collect, documents to sign, etc. - the admin is the admin - but Finch makes it as easy and efficient as possible for both us and our customers. It shows we are serious about capturing and storing their data securely”